Gas: Southwest Gas
If you smell gas, leave the building, then call 911 and Southwest Gas at 877-860-6020.
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Who to Call Besides Us
A water emergency in the West Valley usually needs two or three phone calls, and only one of them is to a restoration company. The water utility that can shut off a main, the gas company if you smell gas, the power company if a line is down, the county if the sewer is overflowing in the street. This page is every one of those numbers for every West Valley city, read from the agency’s own page on the date at the bottom.
Life safety first
If someone is hurt, if you smell gas, or if a power line is down in water, call 911 before anything on this page. Everything else can wait sixty seconds.
The West Valley is a string of cities and two private water utilities, and each has its own emergency line. Most of them answer differently after 5 p.m. than during the day, and a few hand you to a different department for sewer than for water. The table is organized the way you will use it: find your city, call the after hours line if it is after hours.
Turn the water off yourself first.
In most houses the shutoff is at the front of the house near a hose bib, on the line coming out of the ground before it enters the wall. The City of Phoenix asks customers not to shut off at the meter. Find your valve on a dry day. The first hour after water damage covers the rest.
Water and Sewer, City by City
The utility for your address. Sun City, Sun City West and Litchfield Park are served by private utilities, not the city.
| City or community | Water emergency | Sewer | Notes |
|---|---|---|---|
| Phoenix | 602-261-8000, 24 hours | 602-262-6691 weekdays 6 a.m. to 2:30 p.m., then 602-261-8000 | Customer service 602-262-6251, weekdays |
| Glendale | (623) 930-4100, after hours and business hours | Same line | Account questions (623) 930-3190 |
| Peoria | (623) 245-5201 after hours; (623) 773-7160 daytime leak line | Same lines | The city’s FAQ says the owner owns the lateral from the house to the main |
| Surprise | 623.222.1990 after 5 p.m., weekends and holidays | 623.222.6000 for sewage backing up into a house; 623.222.7000 for overflows and odors | The city corrects a backup only if it is in the city’s line |
| El Mirage | Public Works 623-935-6405, after hours prompts | Same line | Environmental and Water Resources daytime line 623-876-4252, Monday to Thursday |
| Sun City and Sun City West | EPCOR 1-800-383-0834, 24 hours | Same line | Private utility for both communities |
| Litchfield Park | Liberty Utilities 623-935-3395 | Same line | Private utility for water and sewer |
| Avondale | Public Works 623-333-4400 | Same line, water leaks and sewer backups | Fastest route for urgent concerns outside Monday to Thursday, 7 a.m. to 6 p.m. |
| Goodyear | 623-932-3010, option 3, after hours | Same line | Utilities customer service 623-882-7887, weekdays |
| Buckeye | 623-349-6100, after hours emergencies and office hours | Same line | One number for both |
| Tolleson | 623-936-3381, water and wastewater emergencies only | Same line | Account questions 623-936-7111 |
Gas, Power and Irrigation
Power: APS
Outages 602-371-3680 or 855-688-2437. A downed line or a line in water: call 911 first, then 602-258-5483 or 800-253-9408.
Power and irrigation: SRP
Power emergency (602) 236-8811 for shock, fallen lines, arcing or damage to SRP equipment. Residential service (602) 236-8888, 24 hours. Irrigation flooding and orders (602) 236-3333.
County, Flood and Everything Else
- Sewage in the street or a wash. Maricopa County Environmental Services, Water and Waste Management, 602-506-6616, with an online complaint form on the same page.
- Is my address in a floodplain. The Flood Control District of Maricopa County gives floodplain determinations at no charge: 602-506-2419, ask for a floodplain representative. Its online maps and the sandbag location map are linked below. Why a house nowhere near water takes on water explains what the zones mean.
- Rain right now. The district’s ALERT rain gauge map shows how much has fallen where in the last hours, which is the fastest way to know whether the wash behind the house is about to run.
- The county in a declared emergency. Maricopa County Department of Emergency Management, (602) 273-1411.
- Help finding help. 2-1-1 Arizona, dial 2-1-1 or 877-211-8661, English and Spanish, for emergency information and disaster relief resources.
- Weather. The National Weather Service Phoenix office at weather.gov/psr, with monsoon safety guidance and every storm summary since 2010.
- On the road in a dust storm. ADOT’s rule is Pull Aside, Stay Alive: pull completely off the paved road, turn off every light including flashers, set the brake, take your foot off the brake, stay buckled and wait.
Insurance and Contractors
- A claim that is stuck. The Arizona Department of Insurance and Financial Institutions investigates claim handling delays, denials and unsatisfactory settlements. Consumer Protection Division (602) 364-2499, insurance.consumers@difi.az.gov, complaints (602) 364-3100 or the online form. Filing a complaint does not extend any deadline in your policy. Filing a claim in Arizona explains the timelines the state sets for carriers.
- Is this contractor licensed. The Arizona Registrar of Contractors, (602) 542-1525 or 877-692-9762, and the free online license search. How to check a restoration contractor shows what the record tells you.
- A house built by 1980 and a wall coming out. Maricopa County Air Quality Department asbestos hotline 602-506-6708.
Questions
Which number do I call if water is coming up through a floor drain?
That is a sewer problem, and in every West Valley city the lateral from the house to the main is the owner’s responsibility, so the city will check its main and hand the rest back to you. Call the sewer line for your city in the table so they can rule out the main, keep everyone out of the wet rooms, and call us. When drains back up covers the first ten minutes.
The street is a river and my garage is filling. Who do I call?
Nobody can stop the street. Call 911 if anyone is in danger or a car is in moving water, and never drive around a barricade: Arizona’s A.R.S. 28-910 makes a driver who does that liable for the cost of the rescue. Inside the house, cut power to the wet area if you can reach the panel dry, move what you can up, photograph everything, and call us. After the storm, the Flood Control District line above will tell you whether the address is in a mapped floodplain.
My water utility says the leak is on my side of the meter. Now what?
Then it is your line and your repair. Shut off at the house valve, not the meter, call a licensed plumber for the pipe and call us for the water that already got in. If the leak is under the slab, Under the slab explains what you are dealing with.
Sources for this page
- City of Phoenix Water Services, the Phoenix lines and the shutoff guidance.
- City of Glendale, report water service issues.
- City of Peoria, water FAQ.
- City of Surprise, water FAQs.
- City of El Mirage, public works.
- EPCOR, report a water outage.
- Liberty Utilities, Litchfield Park.
- City of Avondale, public works customer service.
- City of Goodyear 311, after hours water emergencies.
- City of Buckeye, utility customer service.
- City of Tolleson, utilities.
- 2-1-1 Arizona, including the Southwest Gas listing. APS. SRP.
- Maricopa County Environmental Services and Emergency Management.
- Flood Control District of Maricopa County, determinations, maps and the sandbag map.
- NWS Phoenix, monsoon safety. ADOT, Pull Aside Stay Alive. A.R.S. 28-910.
- Arizona DIFI, filing a complaint. Arizona Registrar of Contractors. Maricopa County Air Quality, asbestos.
- Numbers read on the agency pages on September 30, 2026. Agencies change numbers; if one fails, the agency’s site is the authority.
Then Call Us
A person answers at any hour, and we walk you through the first steps while the crew rolls.